Reduced support for Australia Day

AAF support service will be reduced for the Australia Day public holiday on Tuesday 26 January 2021. Incoming support tickets will be monitored but only critical tickets will be attended to.  

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Customer Relationship Management (CRM) system

We’re on the move…

The move from the AAF Federation Registry to the CRM will take place on 3 December.

We will be able to store customer contact information including:

  • Primary Representative
  • PA to Primary Representative
  • Product and Services manager
  • Billing information etc.

This will help the AAF manage and maintain information and more easily communicate with our customers.

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New Customer Relationship Management (CRM) system

Moving to a better way to manage AAF contact information

The AAF will be implementing a Customer Relationship Management system (CRM) in December. The new CRM will make it easy to deliver a consistent customer experience and help to improve the way we communicate with you.

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