ORCID User Stories

The AAF recently had the opportunity to speak to Dr Joe Shapter, Pro-Vice-Chancellor (Research Infrastructure) at the University of Queensland, about his experiences using ORCID. Dr Shapter attested to the immense time-saving benefits of connecting with ORCID: “It’s all about populate and re-use. If I want to put in an ARC grant now and include all of my research track record, it’s sitting there and ready to reuse and is being continually updated. This saved me 3-4 days per grant application – the difference in workload was staggering!”.

You can read the full interview in our article here.

Preparation of nanomaterials for Scanning Electron Microscope (SEM) machine

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Reduced support over the Easter Break

The AAF wishes to advise that our support service will be reduced for the Easter Public holidays from midday Thursday 1 April 2021 to Monday 5 April 2021 inclusive. Incoming support tickets will be monitored but only critical tickets will be attended to.  

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Reduced support for Australia Day

AAF support service will be reduced for the Australia Day public holiday on Tuesday 26 January 2021. Incoming support tickets will be monitored but only critical tickets will be attended to.  

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Customer Relationship Management (CRM) system

We’re on the move…

The move from the AAF Federation Registry to the CRM will take place on 3 December.

We will be able to store customer contact information including:

  • Primary Representative
  • PA to Primary Representative
  • Product and Services manager
  • Billing information etc.

This will help the AAF manage and maintain information and more easily communicate with our customers.

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New Customer Relationship Management (CRM) system

Moving to a better way to manage AAF contact information

The AAF will be implementing a Customer Relationship Management system (CRM) in December. The new CRM will make it easy to deliver a consistent customer experience and help to improve the way we communicate with you.

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Accelerating research into our towns, cities and communities

AURIN (Australian Urban Research Infrastructure Network) provides support to Australian researchers, planners, and policy makers to inform evidence-based decision making. The eresearch facility enables critical decision making for Australia’s future growth, sustainability and urban planning. AURIN provides a range of online tools and services to support spatio-statistical analysis and data visualisation. Known as Australia’s single largest centralised online resource of clean, integrated, spatially enabled, research-ready data – AURIN enables users to transform data into valuable insights.

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PM announcement of major cyber-attack on Australian government and businesses

Prime Minister, Scott Morrison held a press conference last week reporting a major cyber-attack on Australian governments and businesses. The Australian Access Federation (AAF) is not aware of any attacks on our infrastructure. We are closely monitoring our systems to ensure that we can react promptly if necessary. The security of all AAF subscribers is vital to the operation of the Federation.

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May 2020: We are in this together

This is a strange time we all find ourselves in, and very different to how we imagined 2020 would unfold when we rang in the New Year. Here at AAF’s virtual head office, we are working to ensure that everything is business as usual for all our subscribers.

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